We totally understand that sometimes plans change, and you may need to cancel your order. While we’d love to accommodate every request, our dispatch system is fully automated, and orders begin processing almost immediately. This means it might be too late to cancel your order, even if your request is sent just a few minutes after placing it.

That said, please feel free to reach out to us as soon as possible. While we can’t guarantee that cancellation will be possible, we’ll do our best to assist you.

If we’re unable to cancel your order in time, don’t worry—once your order arrives, you can always exchange it for a preferred style or return it for a refund.

We’re constantly working to improve our processes and hope to offer a cancellation window in the future. Thank you for your understanding!

Yes, all the items we sell are 100% brand new. We do not sell used, refurbished, or second-hand products—only fresh items directly from our suppliers.

Absolutely! We take pride in selling only 100% authentic products. Your trust matters to us, and we ensure every item meets the highest standards of quality and authenticity.

Yes, we do! We ship via Australia Post, so if you provide a PO Box address at checkout, your order will be delivered there without any issues.

Currently, we do not offer a pickup service as we operate from a warehouse environment without resources allocated for in-person collections.

However, we’re always looking to improve our services! If pickup is something you’d like, please let us know. We’ll be sure to inform you if this option becomes available in the future.

Once your order is shipped, you’ll receive an email containing your tracking information. Here’s how you can track it:

1. Via Email

Check your inbox for the shipment confirmation email. It will include a tracking number and a link to track your order with the courier.

2. Marketplace Orders

If you made your purchase through a marketplace, log in to your account and view your purchase history. You’ll find your tracking details and a link to track the package there.

3. Need Help?

If your tracking information hasn’t arrived, your order seems delayed, or you’re unable to track your package, please contact us by submitting a request. We’ll investigate and resolve the issue for you as quickly as possible!

Our main warehouse is located in Melbourne, Australia.

To ensure faster delivery, your order may sometimes be shipped from one of our third-party warehouses closer to your location. This helps us get your items to you as quickly as possible!

Yes, we ship internationally! To check if we deliver to your location, view the product page and use the postage calculator for your country. If your country isn’t listed, we currently don’t post there. However, feel free to contact us, and we’ll do our best to explore a special shipment arrangement for you.

Delivery times vary depending on your location. Here’s what you can expect:

- Once your order is dispatched, you’ll receive a tracking number to monitor its journey with the courier.

- While our dispatch times are very fast, delivery may occasionally be delayed due to factors such as high parcel volumes in third-party delivery networks (e.g., Australia Post).

- An estimated delivery date will be provided once your order has shipped.

Please note that delivery may take longer during peak periods like Thanksgiving, Christmas, or due to unexpected factors such as inclement weather.

We appreciate your patience and understanding as we work to ensure your order reaches you as quickly as possible!

We’re sorry to hear that your order hasn’t arrived! Please follow these steps to locate your package:

1. Verify the Shipping Address

Double-check that the shipping address provided during checkout is correct.

2. Check for Delivery Notices

Look for a notice of attempted delivery or any notes the courier may have left on your doorstep.

3. Search the Vicinity

Check around your property or your designated “safe place” where packages might have been left.

4. Ask Household Members or Neighbors

See if a family member or neighbor may have accepted the delivery on your behalf (if it’s safe to do so).

5. Check Your Mailbox

Some packages, especially smaller ones, may be placed in your mailbox or other typical mail delivery areas.

6. Wait 48 Hours

Occasionally, tracking may show “delivered” up to 48 hours before the package actually arrives.

If you’ve followed these steps and still cannot locate your order, please contact our customer service team. We’ll be happy to assist you in resolving the issue!

Absolutely! You can select the express postage option at checkout before placing your order.

We prioritize express orders and dispatch them as they come in, ensuring your package arrives as quickly as possible. If speed is essential, this is the best option for you!

In most cases, your items will be delivered via Australia Post, but we also partner with trusted courier companies such as Couriers Please, TGE (Formerly Toll), Direct Freight Express, Allied Express, Sendle and Aramex to ensure reliable delivery.

Once your order has been dispatched, you’ll find the postage and tracking details in your purchase history. Use these details to track your package and stay updated on its journey to you!

You’ll receive an email notification as soon as your return is received by our warehouse.

- Processing Time: Please allow up to 10-14 days from the date you post it back. During busier periods, processing may take a bit longer.

- Tracking Your Return: You can track your return using the tracking number from the postage label you used to send it back. We highly recommend keeping a note of this tracking number for your records.

Your order number can be found in the confirmation email we sent when you placed your order.

If you can’t locate the email:

1. Log In to Your Account: Visit our website, log in, and check your purchase history for the order details.

2. Still Having Trouble? Contact our customer service team, and we’ll help you retrieve your order number.

That’s okay! If you’ve changed your mind about your order, here’s what to do:

- Return Postage Costs: You’ll need to cover the cost of return postage.

- Postage Label Option: If you’d like to purchase a return postage label through us, simply contact our team. We’ll arrange it for you and guide you through the process.

Once we receive the returned item in its original condition, we’ll process your refund or exchange as per your request. Feel free to reach out if you have any questions!

Your refund will be processed back to your original payment method.

For example:

- If you paid by credit or debit card, the refund will be credited to the same card.

- If you used PayPal, the refund will be returned to your PayPal account.

Please allow some time for the refund to appear, as processing times may vary depending on your payment provider.

Refunds are processed within 7 days from when we receive the item(s).