Who We Are
As a local Australian company, Boutique Retailer collaborates with trusted brands and suppliers to offer authentic and quality products.
Returns Policy Overview
Our Returns Policy is designed to assist you with any returns. These rights are in addition to the rights and remedies you may have as a consumer under Australian Consumer Law (ACL).
If you have additional items you no longer want, we encourage sharing them with those in need, such as the elderly, disabled, or vulnerable members of the community.
Important Notes
- Contact Us First: You must contact us in writing or via electronic communication to obtain approval before returning any item. Returns without prior approval or adherence to our instructions will not be accepted.
- No Refunds on Delivery Costs: Delivery costs are non-refundable.
Items Not Eligible for Return
For health and safety reasons, the following items are not eligible for return:
- Cosmetics & Beauty Products
- Health Products
- Perishable Goods & Food Items
- Personal Care Items
- Hosiery
- Underwear & Socks
- Swimwear
- Pierced Jewellery
- Pillow Protectors
- Assembled Furniture
- Toilet Paper, Paper Towels, Serviettes & Tissues
- Medicinal Items
- Cleaning Products (Anti-bacterial wipes, sprays, cleaners, disposable gloves, etc.)
- Hand Sanitizers
Change of Mind Returns
We do not offer exchanges. If an exchange is required, please place a new order and return the original item for a refund.
Eligibility for Change of Mind Returns:
- Notify us in writing within 30 days of receipt.
- Return the item in the same condition as purchased: unused, unworn, unopened, with all included accessories and components, and in resaleable condition.
- Return the item within 10 business days of receiving a Return Merchandise Authorization (RMA) number.
- Follow all instructions in our returns process.
Additional Notes:
- Delivery costs are not refundable.
- Refunds will only be processed in the same tender as the original purchase.
- Returns are at your cost and risk, including shipping. High-value items should be insured.
- If conditions are not met, you are responsible for return shipping costs to your address.
- Change of mind returns are not accepted for items in damaged or broken sealed packages.
- Items under $15 are not eligible for change of mind returns.
Faulty or Damaged Products
Eligibility:
- Notify us in writing with proof of purchase.
- Return the item with accompanying proof within 10 business days of receiving an RMA number.
Assessment Process:
- Faults will be assessed by us or a third party.
- Manufacturer support may expedite resolution.
Important Notes:
- Improper use, general wear and tear, or neglect are not grounds for returns.
- Clothing not adhering to care instructions will not be deemed faulty.
How to Lodge a Return Request
Provide the following information:
- Description of the item to be returned.
- Reason for return.
- Proof of purchase (e.g., tax invoice).
- Photos and/or videos of any faults or issues.
- Expected outcome (refund, replacement).
Once issued an RMA number:
- Include proof of purchase.
- Carefully pack the product to prevent damage.
- Ship with tracking.
Marketplaces
If purchased through a marketplace, contact us via the platform to ensure prompt processing.
Missed Deliveries
Customer Responsibility:
- Provide a valid delivery address.
- Retrieve items from post offices or courier hubs promptly.
Restocking Fee:
- Undelivered items returned to us incur a $15 restocking fee.
Re-Delivery:
- Held for 3 business days in our warehouse.
- A $10 handling fee plus shipping costs apply for re-delivery requests.
Missing Parcels
Report missing parcels within 60 days of the order. Parcels signed for at your delivery address are deemed delivered.
International Shipments
Duties, taxes, and fees are your responsibility. Contact local customs for details.
Authority to Leave (ATL)
Couriers may deliver via ATL for contactless delivery. Once tracking confirms delivery, the order is considered complete. Contact the courier for post-delivery concerns.
Policy Modifications
We reserve the right to modify this policy without notice.